NOVAÉLLE Winter Collection

All orders are processed within 1–2 business days.
Delivery takes approximately 7–14 business days within the UK and 10–20 business days for international orders.
Express shipping is available for faster delivery during checkout.

Yes — NOVAÉLLE ships to the United Kingdom, Europe (including Spain), and the United States.
Delivery times vary depending on your location and local customs procedures.

If you need to make changes or cancel your order, please contact us within 12 hours of purchase at

📧 support@usenovaelle.com.

Once your order has been dispatched, it can no longer be modified.

You have 14 days from the delivery date to request a return.

Items must be unused, unworn, and in their original packaging.

Refunds are processed within 5–10 business days after inspection.

To request a return, please email support@usenovaelle.com.

Shipping fees are non-refundable, unless the product is defective or damaged upon arrival.
In these cases, we will provide a prepaid return label.

Once your order ships, you’ll receive an email with your tracking number and a link to monitor your delivery in real time.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
All transactions are secured through encrypted SSL technology.

Currently, we do not offer direct exchanges.
If you wish to change the size or color, please request a return and place a new order for the desired item.

Our team is available from Monday to Saturday to assist you.
Email us at support@usenovaelle.com — we aim to respond within 24 hours.